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解决方案服务

The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.

解决方案服务 oversees the student complaint process and provides a mechanism by which students receive an independent, objective review of the issue(s).

The Student Grievances and Dispute Resolution Policy can be found in the 学术目录. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.

Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact 解决方案服务.

解决方案服务 reviews comments and concerns 从 students and works diligently to  address all areas identified. 

365be体育

While we prefer 状态ments be submitted in writing via email, you may also contact our office by phone or fill out the form below.

请提供以下信息给 ResolutionServices@bisonpeoservices.com:

  1. Your first and last name and student individual record number (IRN- #######)
  2. Preferred contact information and method of contact
  3. A brief explanation of the issue you are having
  4. The steps you have taken to resolve the issue with the relevant University department
  5. 你想要的结果
  6. Any additional information you believe would be helpful in resolving the issue

解决方案服务 – Student Resolutions
4035 S. Riverpoint百汇
凤凰城,AZ 85040
电子邮件: ResolutionServices@bisonpeoservices.com
电话:602.557.5566

向外部投诉

远程教育学生

University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA 状态s for its distance education programs. Please visit the NC-SARA website for the most current list of 状态s that participate in SARA. 

Distance education students may file a complaint through the University’s internal grievance process by submitting the complaint to 解决方案服务.  Students may also file a complaint with the 亚利桑那州 State Board for Private Postsecondary 教育. After exhausting the institution’s internal complaint process and the complaint process of the 亚利桑那州 State Board for Private Postsecondary 教育, distance education students residing in a SARA 状态 may appeal a complaint to the 亚利桑那州 SARA Council (AZ SARA). The 亚利桑那州 SARA Council will not review complaints regarding student grades, student code of conduct violations, or complaints beyond two-years of the incident. 欲了解更多信息  visit the AZ SARA Council website

本地校园学生

University of Phoenix is regulated by various 状态 regulatory bodies for filing complaints in the 状态 that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the University’s 解决方案服务 and/or file an external complaint with the designated 状态 regulatory agency. 

写作:

亚利桑那州 State Board for Private Postsecondary 教育
1400 W. 华盛顿260室
凤凰城,AZ 85007

通过电话:
602.542.2399

在网上: www.azppse.政府

写作:

Bureau for Private Postsecondary 教育
邮政信箱980818
W. 萨克拉门托,加州95798-0818

通过电话:
888.370.7589 or 916.431.6959

在网上: www.bppe.ca.政府

写作:

Commonwealth of the Northern Mariana Islands
司法部长办公室
Office of the Consumer Counsel, 2nd floor
胡安一. Sablan Memorial Buildings, Capitol Hill
塞班岛,mp96950

通过电话:
670.237.7500

在互联网上:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/

写作:

访问: http://cca.Hawaii.gov/hpeap/ or
夏威夷 Post-Secondary 教育 Authorization Program
Department of Commerce and Consumer Affairs
P.O. 541箱
檀香山,HI 96809

通过电话:
808.586.7327

写作:

DETR
Commission on Postsecondary 教育
2800 E. St. 路易大道
拉斯维加斯,内华达州89104

通过电话:
702.486.7330

写作:

德州 Higher 教育 Coordinating Board
P.O. 12788箱
Capitol Station, Austin, TX 78711

通过电话:
512.427.6520

在网上: www.thecb.状态.tx.美国/ studentcomplaints

Rules Governing Student Complaints:

视图 Title 19 of the 德州 Administrative Code, Sections 1.110-1.120